March 7, 2017

Theoretical background

The foundational theories and methodologies on which we base our work impact everything we do. From our relationships with clients to how we design new program content, these principles and perspectives underpin and guide every step we take and we think it is important for our clients to be able to access more information regarding this foundation to better understand the services we offer.

In order to explore this background in more detail, without getting too deep into the academic theories and principles, we thought we’d share our mission statement with you and use it to explain our approach to training, organizational development, and human systems intervention.

Mission statement:

Using process consultation as a foundational philosophy, Innersee facilitates growth and development through experiential learning, empowering individuals to be self-aware, empathetic, collaborative, mindful and purposeful team members.

Let’s break that down a little and explain what that means for you, the client.

Process consultation is a philosophy of helping and intervening in which the practitioner does not actively prescribe solutions or specific actions but rather supports the group working through the matter, observing them, offering insight, and facilitating the process. The underpinning principle in this approach is the idea that an external consultant will always be limited in their understanding of the human system and its complex components so rather than assuming he or she can know what is best, it focuses on helping the team help themselves. In short, process consultation is about creating a space and situation in which the group can share and explore and then helping them select the right tools and approaches to reach their goal.

In this way we see ourselves fostering and supporting growth directly grounded in our clients’ needs, strengths and individual systems. The methodology we use to implement this theoretical foundation is that of experiential learning.

Experiential learning is a cyclical learning process in which participants reflect upon a particular experience, analyzing that experience to form abstract conceptualizations, and then apply this new understanding to future situations through experimentation, creating new experiences which can then be processed through the same cycle. Differentiating between simply learning from experience (hands-on learning of new techniques or ideas through participation) and learning through experience (looking at the bigger picture and drawing correlations) experiential learning focuses on the latter using experience as material to be examined and explored in order to foster new understanding.

By using this methodology, we create an experience in which the learning is personally meaningful and relevant to your team, as it comes from their insights and experiences. This means that what they learn will be more useful and attended to with a higher degree of engagement than learning conducted under more prescriptive approaches, fostering a sense of empowerment and efficacy in improving their workplace experience.

The content material we use and focal topics of our debriefing sessions (i.e. change management, goal setting) are all determined by the client but regardless of specific goals set by the individual teams, in working through our programs all of our participants share certain experiences. In particular they have the chance to share their perspectives, explore differences and strengthen relationships within the team. The overall result of this work together is that they become more aware of their own needs, those of their teammates, and how their actions impact the group as a whole, fostering deeper empathy and understanding of the complexity of the team dynamic.

Combining this increased awareness with a deeper understanding of the importance of processes and group dynamics within human systems, our programs foster more collaborative, mindful, and purposeful engagement within our client teams.